Frequently Asked Questions

Is everything at Trend Petal secondhand?

Mostly, yes — every piece is thoughtfully curated from pre-loved and vintage finds. However, some items are brand-new with tags (NWT) when we source pieces that meet our quality and style standards. Whether vintage, pre-loved, or new with tags, each item is hand-selected for condition, fit, and personality.

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How do I know the condition of an item?

We carefully inspect each piece and note any wear, unique character, or flaws directly in the product description. You can always email us if you’d like additional photos or details.

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What’s your return policy?

We accept returns within 30 days of delivery for store credit.
Read the full Return & Refund Policy here:
https://trendpetal.com/policies/refund-policy

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How long does shipping take?

Orders ship from Connecticut in 1–2 business days via USPS.
Estimated delivery time is 2–8 business days, depending on your location.

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Can I get styling advice?

Yes! We love helping you create looks that feel like you.
Email us at hello@trendpetal.com.

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Can I request additional measurements or photos?

Absolutely — just email us. Every piece is unique, and we’re happy to help you make the best decision.

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What if my item arrives damaged or incorrect?

Please email us right away with your order number and photos. We’ll take care of it.